Frequently asked questions

Visa, Mastercard, American Express, Apple Pay and Google Pay. Every payment runs through Shopify's encrypted, PCI-compliant checkout, so we never see or store your card details.

Your card is charged when you place your order. If an item turns out to be unavailable, we refund it to your card right away and let you know by email.

Yes, as long as it hasn't shipped. Orders leave our warehouse within 1–2 business days, so email contact@willamettefir.com as soon as possible with your order number.

No. You can check out as a guest. With an account you can see your order history and track deliveries in one place.

Standard shipping is free on every order within the United States.

We process orders within 1–2 business days. Delivery then takes 3–4 business days, so most orders arrive within 4–6 business days.

From our North American warehouse. There are no customs fees or import duties for US orders.

You'll receive an email with a tracking link as soon as your order ships. Tracking can take up to 24 hours to show the first scan.

You have 90 days from delivery to return unworn items with the original tags attached.

Email contact@willamettefir.com with your order number and we'll send you a return label to print. Return shipping is paid by the customer and we confirm the cost before you send anything. If an item arrives damaged, faulty or not as ordered, the return is free.

As soon as your return is checked in at our warehouse, we refund your original payment method and email you a confirmation. Your bank may need a few more business days to show it.

Yes. Tell us which size or color you'd like when you email us and we'll set it aside while your return is on its way.

Our clothing follows standard US sizing (XS–XXL). Every product page has a size chart and the “Find my size” tool.

Enter your height and weight, then answer two or three quick questions about your build and how you like things to fit. It adjusts for the type of garment, for example more room in coats if you layer, and recommends a size you can add to your bag directly.

For coats and jackets you plan to wear over knits, take the larger size. For knitwear and tailored pieces, take your usual size for a cleaner fit.

Of course. Email contact@willamettefir.com with your height, weight and the item you're considering. Our fit team usually replies within a few hours.

Air knitwear between wears and wash only when needed: cold, gentle cycle or by hand with wool detergent, then dry flat. Coats are best dry cleaned. Store knits folded, not on hangers.

Every collection is designed in Portland, Oregon, and shipped to you from our North American warehouse.

We photograph in natural daylight to keep colors true. Screens differ slightly, so if a shade isn't what you expected, you can return or exchange it within 90 days.

The seasonal pricing of up to 40% off applies to the new collection for a limited time and while sizes last.